FAQ

1. How soon can I expect my order?
Items that are in stock will be delivered within 3-5 working days from the date of purchase.

2. Do you deliver on Sunday?
We deliver only from Monday to Saturday.

3. What type of payment do you accept?
We accept payment via Paypal, Master card, Visa card and AE card.

4. Do I need to sign for my order?
Yes, all orders must be confirmed receipt by signature. We will contact you 1-2 days in advance with delivery date and time, with the option of rescheduling if necessary.

5.How do I exchange my products?
Please bring your product(s) in their original condition and packaging to our shops with the original sales invoice. Our sales team will be happy to assist you. Products that have been washed, damaged or used will not be accepted.

6.How do I exchange the products if I am not in Hong Kong?
Exchange can be done by post if you do not live in Hong Kong. Unless the goods were sent incorrectly to you in the first place, you are expected to cover the cost of shipment.

7. Can I amend my online order once it has been confirmed?
We will do our best to accommodate any amendments or cancellations to orders whenever possible. Kindly feel free to contact us for any questions or concerns by filling in the inquiry form on the ‘Contact’ page.

8. I saw a product on your website but I cannot find it anymore. How can I purchase it?
You may contact us via email, phone or fill in the inquiry form in the ‘Contact’ page. Our customer service will contact you soon.

9. How can I track my online order?
You will receive an email of order confirmation after you have completed the online checkout. You may contact us through email or phone and quote the order confirmation number. Our customer service will assist you.

10. I hope to order a product with the message of ‘Out of Stock’, when is it likely to be back again?
Please contact us via email, phone or fill in the inquiry form in the ‘Contact’ page with the product name and your detailed inquiries. Our customer service will get back to you as soon as possible.

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